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Support

Support#

Support is offered by the CLIMAAX project for climate risk assessments following the Framework and utilizing the workflows in this Handbook.

Public and exclusive support

The Handbook with the Framework description, workflows, technical documentation and supporting pages are public and open to everyone. You can reach out to us with questions and contribute via the Forum and GitHub, independent of your relationship with the CLIMAAX project.

The service desk and JupyterHub are exclusively offered to our project partners and participating regions that receive financial support through the CLIMAAX project (i.e., selected regions of the CLIMAAX open calls).

We recommend to always check the Handbook for information before reaching out to us. The website is regularly updated by the CLIMAAX team and frequently asked questions added to our FAQ. A basic search function is available in the top left under our logo or you can use your favourite search engine.

When reaching out to us, please prefer our general channels, i.e. the forum, GitHub and service desk, rather than contacting individuals from the CLIMAAX team directly via email. This way we can process requests more efficiently and transparently.

ECMWF account#

Tip

An ECMWF account will also give you access to datasets in the Copernicus Climate Data Store which are used extensively in the risk assessment workflows.

To use the support described below, registering at ECMWF is necessary. An account is created by following these steps:

  1. Go to https://www.ecmwf.int.

  2. Select “Log in” in the top right corner.

  3. Select “Register” in the box at the bottom.

  4. Follow the instructions to create a new account.

Forum#

A CLIMAAX tag is available to associate topics in any category of the public ECMWF forum with the CLIMAAX project. All topics with our tag can be viewed on a dedicated overview page. Posts in the forum are public and anyone registered can participate, giving you the opportunity to interact with the whole CLIMAAX community.

Service desk#

The exclusive CLIMAAX service desk provides support related to the CLIMAAX Handbook, including the Framework, workflows, datasets and software.

Please see our dedicated service desk page for further information:

JupyterHub#

The exclusive CLIMAAX JupyterHub provides access to a JupyterLab web interface where the risk assessment notebooks can be edited and executed on ECMWF cloud computing infrastructure.

Please see our dedicated JupyterHub pages for further information:

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